CASE STUDY
Company
Ilia Beauty
Location
California, USA
Industry
Retail: beauty and cosmetics
ERP
NetSuite
Challenge
Manual inventory management led to forecasting inefficiencies
Solution
Netstock integrated seamlessly with NetSuite ERP
Result
Reduced panic ordering and improved fill rate from 92% to 98%
Forecasting struggles behind ILIA Beauty’s growing demand
Initially, ILIA Beauty had around 200 SKUs and forecasted across ten customer lines, generating around 2,000 data points monthly. Today, they manage 500 active SKUs and 24 lines of business, producing over 12,000 unique forecasts each month. This data volume was impossible to handle in Excel. Managing forecasts was a time-consuming, manual process. Each month, they dealt with thousands of data points, relying on basic math and limited sophistication to update projections across their lines of business. The volume of data quickly outgrew Excel’s abilities, causing inefficiencies, errors, and delays in responding to customer demand.
For example, managing shared components in our BOM products—like bottles used across 30 shades of liquid foundation—required tedious manual calculations. These inefficiencies translated to hours of extra planning and missed opportunities for optimization.
Karl Trepanier, COO at ILIA Beauty
A fresh approach to ILIA’s supply chain
When Ilia Beauty started exploring supply chain solutions, Netstock stood out for its seamless integration with NetSuite ERP. From the very first demo, it was evident that Netstock wasn’t just software it was a solution built by supply chain professionals for supply chain professionals.
The intuitive interface, with features like context tips and detailed transaction views, removed ambiguity and saved countless hours in data validation. Netstock’s flexibility allowed Ilia Beauty to forecast and manage inventory by customer, SKU, geography, and even by promotional focus.
The 360-degree visibility Netstock offers is unique, enabling us to adjust forecasts based on specific business needs. Whether it’s promoting a product, partnering with a retailer, or increasing stock coverage for an upcoming marketing initiative, the ability to easily reformat data and make adjustments accordingly makes the system incredibly powerful and significantly enhances our effectiveness.
Karl Trepanier, COO at ILIA Beauty
A new glow: boosting ILIA’s supply chain
Since implementing Netstock in 2021, the impact on ILIA Beauty’s business has been remarkable:
- Time savings: Reduced a 4-hour forecasting process to just 15 minutes.
- Enhanced accuracy: With a rolling 12-month forecast, they can provide key suppliers with better visibility, enabling them to plan more effectively.
- Inventory optimization: By switching to Netstock’s service level functionality, they aligned inventory targets with product priorities, significantly reducing stockouts and panic orders.
- Revenue growth vs. inventory costs: Despite doubling our revenue, our finished goods inventory holding only increased by 30–40%, showcasing the efficiency of the Netstock solution.
- Improved fulfillment rates: Our fill rate improved from 92% to 98%, consistently meeting customer expectations.
Initially, uploading a forecast was a time-consuming, manual task. With Netstock’s spreadsheet forecast add-on, we can easily gather collaborative input from our sales teams and customers and integrate it into the forecasting process. This feature has reduced a 4-hour task to just 15 minutes, significantly improving efficiency.
Nick Pathammavong – Director of Demand Planning
The Netstock difference: flexibility, support, and innovation
Netstock provides unparalleled flexibility with its AI assistant and customization features, continuously improving Ilia’s operations. The highly responsive technical support team offers expert advice and troubleshooting, while the comprehensive Learning Center’s video materials ensure quick and efficient onboarding of new team members, keeping Ilia Beauty agile and market-ready.
“Whether onboarding new team members with Netstock’s Learning Center or resolving issues within hours, the Netstock team has been a true partner in our growth,” comments Nick
Shaping the future of ILIA beauty’s supply chain
Netstock has transformed ILIA Beauty’s supply chain management, enabling them to operate with agility and precision in a fast-paced, competitive market.
From eliminating inefficiencies to supporting strategic growth, Netstock has empowered us to focus on what we do best: creating clean beauty products that our customers love.
Karl Trepanier, COO at ILIA Beauty
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